AI Employees › AI Receptionist Employee
Rhea is Live 24/7 — Never Misses a Call

Meet Rhea —
Your AI Receptionist
Employee

"Every call answered. Every time."

Rhea is your AI Receptionist at EzPze.AI. She answers every incoming call in a calm and friendly voice, greets your callers professionally, answers their questions, books appointments, and notifies your team — all without you lifting a finger. Professional, welcoming, and perfect for your front desk.

Rhea - AI Receptionist Employee
👋 Hi, I'm Rhea!

100%

Calls Answered

24/7

Always at the Desk

0s

Hold Time for Callers

3x

More Appointments Booked

The Process

How Rhea Works

From the first ring to a booked appointment and notified team member — Rhea handles it all.

1

Answers the Call

Rhea greets every caller in a calm, friendly voice and listens to their needs — no hold music, no waiting.

2

Answers & Routes

Responds to questions about services, pricing, hours, and location. Routes to the right department if needed.

3

Books the Appointment

Checks live availability and schedules a call or meeting directly into your calendar. No double bookings.

4

Notifies Your Team

Sends appointment details and a full call transcript to the right staff member via WhatsApp or email.

Call Transcript — Auto Generated
✓ Sent
Caller
James Harrington
Duration
2 min 18 sec
Date
Feb 18, 10:42 AM
AI Good morning! Thank you for calling. How can I help you today?
Caller Hi, I'd like to book an appointment with Dr. Smith this week.
AI Of course! Dr. Smith has availability on Wednesday at 11 AM or Thursday at 2 PM. Which works best for you?
Caller Wednesday at 11 sounds perfect. My name is James Harrington.
AI Done! I've booked Wednesday 19 Feb at 11:00 AM for you. You'll receive a confirmation shortly. Is there anything else I can help with?
Auto-sent to assigned staff member 📤 Delivered via WhatsApp
Instant Notifications

Your Team Gets
Every Detail

After every call, the right staff member receives everything they need — before they even pick up the phone.

💬
WhatsApp Notification

Appointment details and caller info sent instantly to the assigned team member's WhatsApp.

⏱ Delivered within 5 seconds of the call ending
📧
Email Notification + Transcript

Full call transcript emailed to staff so they know exactly what was discussed before calling back.

⏱ Full transcript auto-attached
🗃️
CRM Auto-Updated

Caller details, appointment info, and notes are logged in EzPzeCRM automatically. Nothing falls through the cracks.

⏱ Synced in real time
Calendar Integrations

Rhea Books Directly Into
Your Calendar

Rhea checks live availability before confirming every booking — so your schedule stays clean, conflict-free, and always up to date.

📅

Google Calendar

Real-time two-way sync. Slots blocked instantly after every confirmed booking.

🗓️

Microsoft Outlook Calendar

Seamless integration. No manual exports, no scheduling conflicts.

🍎

Apple Calendar

Syncs to iPhone and Mac. Appointments appear the moment they're confirmed.

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📅  AI booked 9 appointments this week
Full Capabilities

Everything Rhea Does at Your Front Desk

Professional, welcoming, and working around the clock — without breaks, without missing a single call, without keeping anyone on hold.

📞

Answers Every Incoming Call

Greets every caller professionally and instantly — no hold music, no voicemail, no missed opportunities.

❓

FAQ & Business Information

Answers questions about services, pricing, location, opening hours, and anything else you configure it to know.

🔀

Smart Call Routing

Identifies the right department or team member and routes the call or schedules a callback at a suitable time.

📝

Takes Messages

When staff are busy or unavailable, the AI takes a clear message and delivers it via WhatsApp or email instantly.

👤

Collects Caller Details

Captures name, number, and reason for calling — automatically saved into EzPzeCRM with no manual input needed.

📅

Books, Reschedules & Cancels

Handles the full appointment lifecycle — booking, rescheduling, cancellations, and confirmations — all on the call.

📋

Sends Full Call Transcripts

Staff receive a complete transcript after every call so they know exactly what was discussed before they respond.

🔔

Follow-Up Messages

Sends follow-up WhatsApp or email messages to callers after the conversation if needed — fully automated.

🌐

Multilingual Support

Speaks naturally in multiple languages so every caller feels welcome, regardless of where they're from.

Always Up to Date

Rhea Shares the Latest
Information Every Time

No more callers being given outdated pricing or wrong availability. Rhea always has the latest information ready for every call.

💰
Updated Pricing

When prices change, update your AI once and it communicates the correct rates on every call from that moment on.

📆
Schedule Changes

New hours, public holiday closures, or staff schedule changes are reflected immediately in what the AI tells callers.

🔧
Service Availability

If a service is paused, a location is temporarily closed, or a new service launches — your AI Receptionist knows instantly.

📣
Promotions & Announcements

Running a special offer? Your AI can mention it naturally during relevant calls to help convert more enquiries.

📋 Live Business Info Panel

Synced Live
Opening Hours Mon–Fri 9AM–6PM
Consultation Price $150 / session
Next Available Slot Wed 19 Feb · 11AM
Service: Online Sessions Available
Service: Walk-In Paused · Until March
Current Promotion 20% off first session
Staff on Duty Dr. Smith · Dr. Patel
You Stay in Control

Your Business.
Rhea Represents It.

Configure everything — the script, tone, the questions Rhea asks, and how she routes calls. Rhea represents your brand, not a generic answering service. You can even change her character and personality anytime you need.

👤
Change Character Anytime

Switch Rhea's character, name, or personality to match your brand at any time. Professional and welcoming, casual, or formal — your choice.

🎙️
Greeting & Tone

Write your custom greeting and choose the voice style that matches your brand perfectly.

📋
FAQ & Business Info

Upload all your details — services, pricing, hours — and Rhea answers accurately every time.

🔀
Call Routing Rules

Define which calls go to which team member or department. Fully customisable.

📅
Booking Rules

Set availability windows, buffer times between appointments, and booking lead times.

🌐
Language Settings

Choose which languages Rhea speaks to serve every caller professionally.

🔔
Notification Preferences

Choose how and when your team gets notified — WhatsApp, email, or both.

You Will Never Miss an Important Phone Call Again.

Rhea works day and night without breaks. Every call answered. Every time. She does not miss calls. She does not keep customers waiting. This is not just an answering service — this is Rhea, your smart digital receptionist. Ready to meet her?